Consulting Services
Sonisa Professional Services (back to top)
Sonisa Professional Service Consultants have been serving Fortune 2000 businesses, non-profit organizations, and governments, with highly personalized service and professional expertise with 10 years of experience
Quality Service Combined With Industry Experience (back to top)
In addition to servicing clients in the Financial, Healthcare, Merchandising and Information Technology verticals, our specialty is servicing local governments across the United States at the State, County, City, and Township levels.
Our continuing commitment to professional education allows staff to improve their skills in today's fast changing business environment.
Our organization's operations are reliable, trusted, and offer knowledgeable insight as a trusted advisor
Client Service Commitment (back to top)
You will receive friendly, courteous service, as we strive to exceed your expectations:
- Your phone calls will be promptly returned.
- You will receive the highest quality service from our experienced team members.
- We will proactively search for solutions to your goals.
- Expect the frequent communication, which is crucial to providing you with the best service.
- Fees will be openly communicated.
- We will always adhere to the high ethical and legal standards by which our industry is governed.
- We appreciate your suggestions, valuing your feedback as a means to improve our service to you.
Software Evaluation Analysis (back to top)
As businesses grow there is greater need to make sure they are fitted with the appropriate software package that allows them to track all their necessary/required information and perform their daily tasks in a logical and efficient manner. If approached with defined plans and set goals it ensures that gaps and inefficiencies with prior software packages can be resolved and enables upfront requirements and expectations when dealing with new software vendors. Sonisa consultants provide valuable insight throughout the selection process and help make sure so our clients end up with software solutions that exceeds expectations.
Performing a Software Selection Needs Analysis (back to top)
- Project Preparation and Planning
Define the drivers/needs for a new software solution and get the buy in from executive sponsors/stakeholders.
- Request for Information (RFI) and Initial Demonstration
Reach out to software vendors and begin to gather information on all possible software fits based upon functionality, cost, customer service, etc. and schedule initial software demonstrations.
- Prepare Requirements and Request for Proposal (RFP)
After reviewing initial demonstrations we will begin preparing a much more detailed list of requirements for your software package. This will result in a formal document known as the Request for Proposal, which will be used to narrow down the list of possible software solutions and ensure that all your requirements will be addressed.
- Scripted Demonstrations
A meeting between the users and potential software vendor to discuss current “out of the box” functionality, resolutions to current software gaps and inefficiencies, along with improved solutions from leveraging new technology.
- Reference Calls, Site Visits, and Supplier Selection
Due diligence is performed and site visits are scheduled to help assess and finalize the software solution decision process.
- Select Software and Negotiate Contract
With a Sonisa consultant in your corner, you can rest assured that an experienced consultant who understands your needs will be there throughout the negotiation process.
- Implement new Software
Can leverage additional Sonisa Professional Services to ensure an organized and successful software implementation
Change Management (back to top)
In its simplest form, change management is used to evaluate your current business practices/policies and improve upon them to create a more efficient and productive work environment. Unlike many companies that offer change management, we at Sonisa deliver a customized approach catered to each client. There are many different philosophies and strategies for implementing change management. At Sonisa are dedicated to aligning the right strategic approach to meet the needs of your organization.
Change Management Approach (back to top)
- Assess Change Areas
Sonisa consultants work with you to identify your key business needs and assist in optimizing your work environment. We work together to create innovative solutions that improve performance, save time, and provide an increase to the bottom line.
- Prepare for Change
Acquire buy in from key stakeholders; align vision, objectives, and strategy.
Define Communication Chain for implementing specific change management policies.
- Planning for Change
Develop a Change Management Implementation Plan and review with key stakeholders.
- Implementing Change
Leverage various methodologies for evaluating change areas and develop solutions that are focused upon the initial objectives defined in the preparation stage.
An official “Change Management” document will be created to outline new policies/procedures along with detailed support for why the changes are warranted. Sonisa can perform further training and assist with the Change Management rollout or a “train the trainer” approach can be utilized.
- Sustaining the Change
Follow up support will be available and tracking mechanisms will be put in place to measure the success of change initiatives.
Project Management (back to top)
Sonisa consultants are experts in the field of project management. Typical responsibilities include creating clear and attainable project objectives, building the project requirements, and managing the triple constraint for projects, which is cost, time, and scope. Each project constraint is interrelated and need to be managed effectively. With backgrounds implementing complex projects across the United States, Sonisa is your answer for project management
Project Management Approach (back to top)
- Kickoff/Initiation
Define the overall scope of the project, outline the objectives, and discuss project approach with key stakeholders. A document known as the “Project Charter” is created during this phase and is referenced throughout the project cycle.
- Design/Planning
Sonisa consultants hold discussion forums to evaluate resource constraints, time constraints, and budget constraints. Then align the information into a formal document known as the “Project Plan”
The Project Plan outlines the objectives, scope, approach, procedures, and stakeholder endorsements. In addition to the Project Plan document, a more detailed schedule will be tracked in Microsoft projects allowing management to identify critical paths, view training timelines, visualize resource allocation, and verify budget information.
- Execution
Now that a solid plan has been created and put in place, it’s now time to execute your plan successfully. Project managers will be proactively working the project plan to make sure resources are being utilized efficiently, timelines are met, budget constraints are kept to a minimum, and communication paths are working effectively. Weekly status reports are held to inform key stakeholders of the projects progression.
- Monitoring and Controlling
Sonisa consultants keep an eye on original project goals and make sure the project sticks to the original project scope. Any warranted changes are discussed with key stakeholders and reworked into the project plan.
- Closing
As the project comes to an end, Sonisa consultants will be there to make sure all the little details are closed out and review all facets of the project with key stakeholders.
Custom Reporting (back to top)
In today’s business world, reports are needed in a timely manner and formatted to exact specifications. Many times the canned reports your current software offers do not meet your expectations and a lot of time can be wasted extracting and reformatting this information. Sonisa consultants optimize your reporting needs, by providing you with a customized solution catered exactly to your specifications.
Supported Software Platforms (back to top)
SSRS, Crystal Reports, Business Objects, SQL Server, Oracle, MySQL, FRx Reporting, OLAP, Analysis Services, Business Objects Universe, BIRT, Hyperion, ProClarity, and Dynamics CRM
Knowledge Collaboration (back to top)
"Employees spend over 6 hours a day duplicating knowledge work or searching for information." Dr. Nick Bontis, Chief Knowledge Officer, - Knexa. Sonisa consultants know this and have developed strategic alliances with tier 1 Knowledge Collaboration software vendors and have implemented these products using proven industry best practice process methodologies to create collaboration networks across the globe bringing together knowledge and virtual workforces to work better together.
Social Networking (back to top)
Collaboration and virtual employees often need additional ways to communicate, in order to create a virtual ‘water cooler’ for improved employee satisfaction. Sonisa Consultants have had success in breaking down the virtual barriers using Social Networking in combination with Knowledge Collaboration.
Sonisa can also create Professional and Social networking web applications to help our clients communicate more effectively with their customers as well as give the ability for our clients to communicate with one another.